- I would like to be Landatel’s client. What should I do to buy?
You only need to register clicking the Login button at the upper buttons line of the Landatel's home page and Sign in to create an account at the New Customer section. Please fill in the questionnaire and you will receive an email confirming that you are correctly registered.
If you have applied for the reseller category, you will receive an email confirming your distributor level. From this moment on, you can enter your account using your password and place your orders at http://www.landashop.com/. Landatel´s online shop.
[Back To Top]
- What does the colour lights next to each product mean?
We have used the universal colour code of the traffic lights to determine if there is availability or not of each product:
Green.- It is available and you can order it
Red.- No stock, unavailable.
Yellow.- Arriving, you can order it to be shipped around the estimated date of arrival.
[Back To Top]
- How can I place an order with a red light? Should I wait until it turns into yellow?
Yes, but we recommend you to click on the banner with an envelope shape that says Product Notifications, that you will find at the left corner at the bottom of the page, right bellow the product specifications, if you want us to keep you informed about that product arrival date. In case you need a more immediate alternative, right bellow the product specifications screen of the one there is not availability for, for some products you will be able to find a section called We also Recommend.
[Back To Top]
-
Why do you show two prices for
each product? What do they mean?
Your price will always be
between this range depending on the number of units you buy. The price range
shown is the price for 1 unit and for 100 units.
[Back To Top]
-
I canīt finish the account.
What can I do?
First of all you have to check if any of the
products is marked with three asterisks.
In case there is anyone, you have to take it out of
the cart because it means we donīt have stock. You must have seen the red light
next to the product and afterwards it appear with *** if you try to buy it.
If it is not this reason, to
let you continue buying, instead of clicking the Continue buying button you
should go directly to the article and click on Add to cart button. If this does
not work, do not hesitate to contact us calling +34.91.6407615 or through the
chat you can find at
www.landashop.com.
[Back To Top]
-
I have just placed an order but
I forgot to include some products, what should I do?
You must make a new order through the web because
the products you forgot about, have a weight that can exceed the weight limit
the courier company established for your order.
If you think that the weight is really low and may
not affect, do not hesitate to contact us through the chat at www.landashop.com or call us +
34.91.640.7615.
[Back To Top]
-
The prices shown at www.landahop.com are with or without
TAXES?
They are without VAT. When you
place the order, before paying you can see the total cost split where you can
check the TAX if it applies.
[Back To Top]
-
I thought I made an
order but now it does not appear in my account. What
happened?
Perhaps when you finished your
order you did not wait until the system send you back to www.landashop.com to confirm the
purchase. Thats why the order remain without confirmation. You should go back
to your order, look for your cart and if it is still full, please try to finish
the order now. If you canīt, please contact us at:
Email: comercial@landatel.com
Phone:
+34.91.146. 1700. 902
Chat through our web www.landashop.com
[Back To Top]
-
Are Landatel and Landashop the
same?
Landashop is
the Landatels online shop.
[Back To Top]
-
Does Landatel has shops where
I can go and buy personally?
www.landashop.com is an online shop.
You will be able to place your orders in a quick and safe way through our web
and you will also be able to hire different services that complement your
purchase of products and components. It is for both companies and individuals.
Companies can be resellers or they can buy for themselves.
[Back To Top]
-
Ive lost my password, what
can I do if I want to buy?
If you remember the e-mail
assigned to your account, click on "I forgot my Password", our system will send
a new Password to the referred e-mail. If you cannot remember the Account e-mail
address, contact us, be aware we will request any type of information to
identify you properly.
[Back To Top]
-
My company is placed in a CE
country (outside Spain) Why does Landashop charge me the VAT?
It is due to one of the
following reasons:
- You did not write your VAT Intracom ID in the
right field. Please, check it in My Account > My addresess.
- You have an expired VAT Intracom ID or your VAT
Intracom is not registered in the EC servers. Please check it.
- You requested an order update and the
system charged the VAT erroneously in the manual process. Please, contact with
the person in charge of the order's update.
[Back To Top]
-
What does the three asterisks
mean?
Next to each product in Landashop, you will be able
to find a coloured button which refers to its availability and when it will be.
In case of the products we runned out of the amount
you wish, if you select them and try to buy them, they will show the *** next to
the product name. It is the second signal to let you know that for now, you
cannot buy it.
[Back To Top]
-
Where should I place the VAT
intracom?
If you belong to an EC country
(outside Spain), you will have to fill in the VAT intracom space that you will
find in the registration questionnaire at the Company Data section.
[Back To Top]
